Privacy policy

Effective date: August 13, 2026 
Last updated: August 13, 2026 

NanoSoft, LLC ("NanoSoft," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit nanosoftcryo.com (the "Site") or purchase our products, how we use it, and the choices available to you. 

1. Information we collect 

Information you provide directly: 

  • Contact information (name, email, phone, shipping and billing addresses) 
  • Organization or institution name 
  • Order and payment information (payment details are processed by Shopify Payments and third-party processors — we do not store full payment card numbers) 
  • Account credentials, if you create an account 
  • Communications with us (support requests, product inquiries, quotes) 

Information collected automatically: 

  • Device and browser information (IP address, browser type, operating system, referring URL) 
  • Site usage data (pages viewed, time on page, links clicked) 
  • Cookies and similar tracking technologies (see Section 6) 

Information from third parties: 

  • Payment verification and fraud-prevention data from our payment processors 
  • Shipping-related information from FedEx and other carriers 
  • Analytics data from providers such as Shopify Analytics and Google Analytics 

2. How we use your information 

We use personal information to: 

  • Process and fulfill orders, including shipping, invoicing, and customer service 
  • Communicate with you about your order, account, or inquiries 
  • Send marketing communications (only with your consent where required) 
  • Improve our website, products, and services 
  • Prevent fraud and secure the Site 
  • Comply with legal obligations, including tax, export, and accounting requirements 

3. Legal bases for processing (EEA/UK visitors) 

If you are in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases: 

  • Contract: to fulfill orders and provide requested services 
  • Legitimate interests: to operate and improve our business, prevent fraud, and communicate about products you have purchased 
  • Consent: for marketing communications and non-essential cookies 
  • Legal obligation: to meet tax, accounting, and regulatory requirements 

4. How we share your information 

We do not sell your personal information. We share it only with: 

  • Service providers who help us operate the Site and fulfill orders, including Shopify (ecommerce platform), payment processors, FedEx (shipping), email and marketing platforms, and analytics providers 
  • NanoSoft, GmbH (our European affiliate) for order fulfillment to European customers 
  • Government authorities or other parties when required by law, court order, or to protect our rights, property, or safety 
  • A successor entity in the event of a merger, acquisition, or asset sale 

All service providers are contractually required to protect your information and use it only for the purposes we specify. 

5. International data transfers 

NanoSoft is headquartered in the United States. If you access the Site from outside the U.S., your information will be transferred to, stored in, and processed in the U.S. and other countries where our service providers operate. For transfers from the EEA/UK, we rely on Standard Contractual Clauses or other lawful transfer mechanisms. 

6. Cookies and tracking 

We use cookies and similar technologies to operate the Site, remember your preferences, analyze usage, and support marketing. You can manage cookies through your browser settings and, where applicable, through the cookie banner on our Site. Disabling essential cookies may prevent checkout and account features from working. 

7. Your rights 

Depending on where you live, you may have the right to: 

  • Access, correct, or delete your personal information 
  • Object to or restrict certain processing 
  • Port your data to another provider 
  • Withdraw consent at any time (without affecting prior lawful processing) 
  • Opt out of marketing communications 
  • Lodge a complaint with a supervisory authority 

California residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion or correction, and opt out of "sales" or "sharing" of personal information. NanoSoft does not sell personal information as that term is commonly understood. 

To exercise any of these rights, email info@nanosoftcryo.com. We will respond within the timeframe required by applicable law. 

8. Data retention 

We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations (typically 7 years for tax and accounting records), resolve disputes, and enforce our agreements. 

9. Security 

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. 

10. Children's privacy 

The Site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it. 

11. Changes to this policy 

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date. We encourage you to review it periodically. 

12. Contact us 

NanoSoft, LLC 
1372 Main St, Coventry, RI 02816, USA 
Email: info@nanosoftcryo.com 
Phone: +1 (401) 249-2190 

NanoSoft, GmbH (EU-related inquiries) 
Linkenheimerstr. 38, 76297 Stutensee, Germany 
Phone: +49 7249 5939 609