Shipping policy

Effective date: August 13, 2026 

NanoSoft ships worldwide from our facilities in Coventry, Rhode Island, USA and Stutensee, Germany (for European orders). All outbound shipments are handled by FedEx unless otherwise arranged. 

Order processing 

We will provide an order confirmation along with an estimated shipping date as quickly as possible, usually within 12-24 hours. Most orders ship within 2-3 days of receipt, especially orders for Autogrid Rings, which we aim to ship within 1-2 days.  In the case that some items from an order are backordered, customers will have the option to receive partial shipments or cancel the order.

  • Orders placed Monday–Friday before 12:00 PM ET are typically processed and handed to FedEx within 1–3 business days, subject to stock availability. 
  • Orders placed on weekends or U.S. federal holidays are processed the next business day. 
  • Custom, made-to-order, and repair-service orders have longer lead times, which will be quoted at the time of order or listed on the product page. 
  • If an item is out of stock, we will contact you with an estimated lead time and options to hold, split, or cancel the order. 

Shipping methods and rates 

For orders shipped from our US headquarters, we ship via FedEx using the following service levels, subject to destination and product characteristics: 

  • FedEx Ground (default shipping rate) / FedEx Home Delivery (domestic U.S.) 
  • FedEx Express Saver, 2Day, Standard Overnight, Priority Overnight (domestic U.S.) 
  • FedEx International Economy and FedEx International Priority (international) 

For orders shipped from our German location, DHL Parcel will be used for domestic, Germany shipment and DHL Express will be used for international shipments.

Live calculated rates and available services are displayed at checkout based on your destination, package weight, and dimensions. Flat-rate or free-shipping promotions may be offered from time to time. 

Delivery times 

Estimated transit times (business days, after order ships): 

  • FedEx Ground / Home Delivery (Domestic U.S.): 1–5 days 
  • FedEx 2Day (Domestic U.S.): 2 days 
  • FedEx Standard / Priority Overnight (Domestic U.S.): 1 day 
  • FedEx International Economy: 4–6 days 
  • FedEx International Priority: 1–3 days 
  • DHL Parcel (Domestic Germany): 1-2 days
  • DHL Express (Europe): 2-4 days

Transit times are estimates provided by FedEx and are not guaranteed. Weather, customs, and carrier delays may extend delivery. 

International shipping, duties, and taxes 

International customers are the importer of record and are responsible for all duties, taxes, VAT, brokerage fees, and other charges assessed by the destination country. These are not included in the product price or shipping cost shown at checkout unless expressly stated. Refusal to pay import charges may result in the package being returned or abandoned; associated costs (return freight, restocking fees) will be deducted from any refund. 

European customers are typically served from our NanoSoft, GmbH facility in Germany; U.S. and other international customers are served from our Rhode Island facility. 

Export controls 

Some NanoSoft products may be subject to U.S. or EU export-control regulations. We may require additional information or documentation (end-use certifications, end-user identity, license verification) before shipping to certain destinations. Orders that cannot be lawfully fulfilled will be cancelled and refunded. 

Shipping restrictions 

  • We do not ship to P.O. boxes for larger instruments or equipment. 
  • Some products (e.g., items shipped with cryogenic accessories, batteries, or hazardous-classified components) may have shipping restrictions or require ground service only. 
  • We currently do not ship to embargoed or sanctioned destinations. 

Tracking 

Once your order ships, you will receive an email with a FedEx tracking number. You can track your shipment at fedex.com/tracking. 

Damaged, lost, or missing shipments 

If your package arrives damaged, is missing items, or does not arrive within a reasonable time after the FedEx estimate: 

  • Take photos of any external damage and the packaging before opening, if possible. 
  • Contact us at info@nanosoftcryo.com within 7 days of delivery (or expected delivery, for lost shipments). 
  • We will file a claim with FedEx and arrange replacement, repair, or refund as appropriate. 

Please retain original packaging and all shipping materials until the claim is resolved. 

Title and risk of loss 

Unless otherwise agreed in writing, title and risk of loss pass to the buyer upon delivery of the shipment to FedEx (F.O.B. Origin). NanoSoft will assist with FedEx claims when insurance applies. 

Address accuracy 

Please provide a complete and accurate shipping address. NanoSoft is not responsible for delays or losses resulting from incorrect or incomplete addresses. Address corrections after shipment may incur FedEx correction fees, which will be billed to the customer.